I have a client who mistakenly upgraded a second (empty) workspace in their account to Pro Plan … using a different credit card than the one associated with the primary Workspace.
They have paid for a year, so the downgrade option will only take place 12 months from now. Deleting the workspace didn’t result in a credit being applied to the account.
I have messaged support but understand they’re slow to reply these days.
Has anyone dealt with a similar situation before and can you offer any guidance?