I have a client who mistakenly upgraded a second (empty) workspace in their account to Pro Plan … using a different credit card than the one associated with the primary Workspace.
They have paid for a year, so the downgrade option will only take place 12 months from now. Deleting the workspace didn’t result in a credit being applied to the account.
I have messaged support but understand they’re slow to reply these days.
Has anyone dealt with a similar situation before and can you offer any guidance?
Hmmm… I don’t believe that they offer refunds, but it might be possible that Airtable gave him a prorated workspace credit that he can apply to another workspace?
If he goes to his Account page, there is a section entitled “Credits”.
Let us know what you find out!
Thank you @ScottWorld. I’ll wait to see if the workspace deletion eventually results in a pro-rated credit; otherwise, we’ll see what the support team have to say.
As you suggest, I’ll update the post once a resolution has been found.
It took some time, but the Airtable billing department did apply the full $240 credit as hoped.