I have an airtable base that tracks our tech tickets created in Zoho Desk. I use a webhook to get the data from Zoho desk into Make. I have three fields that are single select in Zoho Desk that are linked record fields in airtable. I understand that I need to use the record id for the fields in my automation in make, but not sure how to do that. Saw the latest Built On Air podcast where @ScottWorld showed a demo on simple and complex arrays that was on a similar topic. My linked reord fields are as follows:
Agency- Options here are
A007- record ID recdQTum8XNiVLLoL
A026- record ID rec8Uyeeq7iLzhpcc
A157- record ID rec0ks0cyZLpE1ILy
I also have a category field that has five options, and a ticket owner field with three options. I won’t list out the record IDs for these as I feel like if I can get a solution for the agency field, it should work for the other ones as well.